Service Excellence

Service-oriented SMEs which wishes to enhance operations through better service interactions with customers/partners may apply for this grant. Your company can embark on projects that are designed to address the needs of the customer through changing the service practice or may adopt a technological solution to gather customer analytics.

SMEs in the service industries with staff who interact with customers frequently can undergo consultancy projects or certification for the following:

Typical Activities

  • Examine the customer journey map to enhance the experience
  • Service process redesign
  • Create new service benchmarks
  • Audit of current service abilities and implementation of consultancy recommendations
  • Create structured framework for service innovation
  • Adoption of technology to gather customer analytics
  • Preparation for Singapore Quality Class with Service certification

Non-supportable Activities

  • Payment for survey participants or incentives
  • All testing and certification fees
  • Costs for foreign consultants inclusive of travel and lodging
  • Equipment and software not related to the project