Service Excellence
Service-oriented SMEs which wishes to enhance operations through better service interactions with customers/partners may apply for this grant. Your company can embark on projects that are designed to address the needs of the customer through changing the service practice or may adopt a technological solution to gather customer analytics.
SMEs in the service industries with staff who interact with customers frequently can undergo consultancy projects or certification for the following:
Typical Activities
- Examine the customer journey map to enhance the experience
- Service process redesign
- Create new service benchmarks
- Audit of current service abilities and implementation of consultancy recommendations
- Create structured framework for service innovation
- Adoption of technology to gather customer analytics
- Preparation for Singapore Quality Class with Service certification
Non-supportable Activities
- Payment for survey participants or incentives
- All testing and certification fees
- Costs for foreign consultants inclusive of travel and lodging
- Equipment and software not related to the project